Refund policy
At Hafla, customer satisfaction is important to us. Since Hafla provides event booking, rental, catering, and related services through third-party vendors and partners, our return and refund process depends on the nature of the booking and cancellation timeline.
1. Order Cancellation
Customers may request cancellation of an order or booking by contacting our support team before the scheduled service date. Cancellation requests are subject to approval based on vendor policies, preparation status, and booking commitments.
2. Refund Eligibility
Refunds may be approved under the following circumstances:
- Duplicate payment made for the same order
- Service unavailable after successful payment
- Vendor unable to fulfill the confirmed booking
- Cancellation requested within the eligible cancellation period
- Proven technical or billing error
Refunds may not be applicable for:
- Last-minute cancellations
- Partially used services
- Customized or personalized event services
- Non-refundable vendor bookings
- Failure to attend or utilize the booked service
3. Refund Processing Time
Approved refunds are generally processed within 7–14 business days through the original payment method. Processing time may vary depending on the customer’s bank, card provider, or payment gateway.
4. Return Policy
As Hafla primarily offers services and event-based bookings rather than physical products, traditional product returns are generally not applicable. However, if any physical rental item or delivered product is damaged, incorrect, or incomplete, customers should notify us within 24 hours of delivery or event completion.
5. Vendor Responsibility
Certain services listed on Hafla are fulfilled by independent vendors and partners. Refund approval may depend on vendor confirmation and their individual cancellation/refund terms.
6. Contact Us
For cancellation, return, or refund-related support, please contact us through the official contact details available on Hafla Contact Page