Shipping policy
Welcome to Hafla. This Shipping Policy outlines how delivery, logistics, and service fulfillment are handled for orders and bookings made through our platform.
1. Nature of Services
Hafla primarily provides event-related services including catering, rentals, entertainment, décor, venues, and event arrangements. Most offerings on the platform are service-based and may not involve traditional physical product shipping.
2. Delivery & Fulfillment
For applicable rental items, catering orders, or physical event products:
- Delivery timelines are communicated during booking confirmation.
- Delivery schedules may vary depending on the event date, location, vendor availability, and customization requirements.
- Customers are responsible for providing accurate delivery and event location details.
3. Shipping Areas
Hafla currently serves selected regions and cities based on vendor availability. Delivery and fulfillment availability may vary depending on the service category and location.
4. Delivery Charges
Shipping, transportation, setup, or logistics charges may apply depending on:
- Delivery location
- Order size and weight
- Event timing
- Setup requirements
- Vendor-specific logistics
Applicable charges, if any, will be displayed during checkout or communicated before final confirmation.
5. Delays
While we aim to ensure timely delivery and setup, delays may occasionally occur due to:
- Traffic or weather conditions
- Vendor-related operational issues
- Government restrictions or unforeseen circumstances
- Incorrect customer information
Hafla will make reasonable efforts to notify customers in case of significant delays.
6. Inspection Upon Delivery
Customers are advised to inspect delivered items or services at the time of delivery/setup. Any missing, damaged, or incorrect items should be reported within 24 hours.
7. Contact Us
For shipping, delivery, or logistics-related queries, please visit Hafla Contact Page